Join STEEL - a collection of luxury health clubs in Saigon, bound by a common mission: to provide exceptional training & recovery experience. Our people are the centre of what brings that mission to life.

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As we continue to elevate our service standards across locations, we're seeking an exceptional Operation Manager to orchestrate the seamless delivery of the STEEL experience. The ideal candidate will be the driving force behind operational excellence, leading our teams across District 2 and District 7 branches to create extraordinary fitness journeys for our members. In this pivotal role, you'll blend strategic thinking with hands-on leadership, ensuring every aspect of our premium facilities operates at its peak while nurturing a culture of service excellence and continuous improvement.

Operations (50%):
• Daily operations supervision.
• Staff scheduling.
• Facility maintenance oversight.
• Basic reporting.
• SOP implementation.

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Team Management (25%):
• Supervise daily staff operations.
• Basic training coordination.
• Team scheduling.
• Staff attendance management.

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Member Experience (15%):
• Service standard implementation.
• Basic member feedback handling.
• Facility cleanliness oversight.
• Safety protocol adherence.

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Administrative (10%):
• Basic reports preparation.
• Inventory management.
• Document filing.
• Time attendance records.

Professional Requirements:
• 2–3 years of gym/fitness operations experience (preferable).
• 1–2 years of team management experience.
• Track record in luxury brands, high-end hospitality, or premium fitness centers.
• Proven expertise in serving and engaging with high-net-worth clientele.
• Basic English communication skills.
• Bachelor's degree in related field.

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Essential Qualifications:
• Strong understanding of fitness center operations.
• Deep insight into luxury customer expectations and behaviors.
• Ability to build and maintain relationships with VIP members.
• Basic business analytics skills.
• Effective planning and execution abilities.
• Experience in staff management and training.

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Core Competencies:
• Excellence in organization and management.
• Leadership and inspiration capabilities.
• Sophisticated communication and situation handling.
• Budget management understanding.
• Premium service orientation and exceptional customer experience focus.
• Ability to maintain high standards across all operational aspects.

Financial Package:
• Base: 18–30M VND/month.
• Probation: 85% of base salary.
• 13th month (based on performance).
• Quarterly bonus up to 5%.

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Benefits:
• Basic health insurance (self only).
• Gym membership (self only).
• Meal allowance: 800,000 VND/month.
• Transport allowance: 1,000,000 VND/month.

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Leave Policy:
• 12 days annual leave.
• Public holidays as per labor law.
• Sick leave as per labor law.

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Working Hours:
• 44 hours/week.
• Rotating schedule including weekends.
• Flexible timing based on operation needs.

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Development:
• Internal training programs.
• On-job learning opportunities.
• Basic management skills development.

Application:
• Send CV with photo to hr@steelsaigon.com
• Subject: [Full Name] - [Operation Manager]
• Contact: 0931 302 177 (Khoa)

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Selection Steps:
• CV review (3–5 days).
• Professional interview (45–60 minutes).
• Case study assessment.
• Final results within 3–5 days.