Join STEEL's Customer Service team – the face of our premium fitness facilities. We're seeking passionate individuals for our Reception and Customer Care roles, offering a clear career progression path from entry-level to management positions. As part of our team, you'll create exceptional experiences while developing your fitness industry expertise.

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Career Progression Path:
• Receptionist → Customer Care Representative → Team Leader → Specialist → Senior Specialist → Assistant Manager → Manager.

Receptionist Role:
• Manage front desk operations and member check-ins.
• Handle administrative tasks and document processing.
• Support membership inquiries and basic service requests.
• Maintain facility cleanliness standards.
• Assist with event preparation and execution.

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Customer Care Representative Role:
• Provide comprehensive membership support.
• Handle service inquiries and issue resolution.
• Manage member database and payment processing.
• Coordinate with other departments for service delivery.
• Execute member engagement initiatives.

Essential Qualifications:
• High school diploma required.
• Customer service experience (1 year for CCR; preferred for Reception).
• Basic English communication skills.
• MS Office proficiency.
• Professional appearance and demeanor.

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Preferred Skills:
• Additional language skills (Korean/Chinese).
• Experience in hospitality or fitness industry.
• Personal interest in fitness and wellness.
• Strong attention to detail.
• Excellence in interpersonal communication.

Compensation:
• Base salary: 7–10M VND (experience-based).
• Service commission opportunities.
• 13th month bonus.
• Performance-based increases.

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Professional Growth:
• Comprehensive training programs.
• Clear career advancement path.
• Skill development workshops.
• Cross-departmental exposure.

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Lifestyle Benefits:
• Free STEEL membership.
• Social insurance coverage.
• Annual health check-ups.
• Paid leave and holidays.
• Team building activities.

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Work Environment:
• Modern, premium fitness facilities.
• Professional, dynamic atmosphere.
• Collaborative team culture.
• Exposure to fitness industry leaders.
• Opportunity to maintain personal fitness.

Application:
• Submit CV with photo to hr@steelsaigon.com.
• Subject: [Full Name] - [Position]
• Contact: 0931 302 177 (Khoa)

Selection Steps:
• CV review (3–5 days).
• Initial interview (30–45 minutes).
• Practical assessment (if applicable).
• Final results within 3–5 days.